1、 The image feels covered with a layer of colorful watercolor

This issue occurred because the splicing box program did not pair correctly with the screen, mostly between LG and Samsung

Mixing or burning the wrong program for screen splicing can be solved by entering the factory menu and modifying TI;

2、 The image has multiple colors of red, green, blue, and white that alternate every few seconds

There are two possibilities for this issue to occur:

1. The screen cable and splicing box program are not paired correctly with the screen, please match according to the actual situation;

2. The splicing box is currently in baking machine mode, and can be changed to off status when entering the factory menu;

3、 Image font blurry, drawback

This problem usually occurs when the high-definition screen AB group is reversed, which can be modified to the correct setting in the factory menu;

4、 The screen is black, the back is shiny

There are multiple possibilities for this issue to occur:

1. The splicing box program is paired incorrectly with the screen being used. Please match according to the actual situation;

2. Incorrect installation and pairing of screen cables; (For example, AN01 is prone to installation errors for individual customers, while Samsung LG is high)

Clear screen cables are easy to use incorrectly

3. Static electricity damages the splicing box IC, resulting in hardware failure of the splicing box; (Can be alternately checked and confirmed)

5、 Splicing box cannot be controlled

There are multiple possibilities for this issue to occur:

1. The USB to serial driver is not installed correctly or the cable cannot work;

2. The splicing software did not set the correct serial port or did not select the corresponding address for control;

3. The splicing box uses a soft ID; (You can make the software splicing unit 15X15 for control attempts or

Control in the corresponding grid of the soft ID, or use the callback code hardware address after factory reset

4. Use an adapter from another company; (Definition may vary)

5. Not plugged into RJ45-IN; (Re inspection and troubleshooting)

6. There is a problem with the environment; (alternating investigation)

7. The network cable is faulty; (alternating investigation)

8. The dialing code was not dialed or not dialed to the end, not dialed correctly; (Re inspection and troubleshooting)

6、 How to enter the factory menu

Remote control: MENU ->PICTURE ->FREEZE;

Software: After entering debugging mode, there are relevant settings on the debugging tab on the left side of the software's main interface;

7、 Definition of adapter

Turn the 3 (TX) and 5 (GND) of the serial port into the orange (2-pin TX) and blue white (5-pin GND) of the Ethernet cable;

8、 Image not full screen

This problem is caused by multiple reasons and needs to be investigated step by step:

1. Replace VGA cable (if only one screen is not full, you can confirm by swapping)

2. Display device driver installation error, non-standard output (update driver or replace computer with driver sprite software)

Confirmation)

3. Insufficient bandwidth of the distributor or unstable voltage of the adapter (also affected by the electricity environment).

4. Software optimization (set VGA filtering to high in the settings on the left side of the software main interface, and then automatically adjust it again;

Use software like NEST to capture the screen)

9、 Phenomena after the expiration of the time limit

1. Before expiration, without any prompts, consistent with normal use;

2. When there are still three hours left, the bottom right corner of the splicing screen will periodically pop up a disappearing reminder;

3. After the time has completely expired, the image has no display, a blue screen, cannot be controlled, and the prompt in the bottom right corner is always present;

10、 How to determine whether the serial port is working after expiration

The splicing box has a protection mechanism, which can be powered off first and then on. Then, click on the information next to registration, and the communication will expire normally

Wake up and it will flash. If there is no movement, the serial port setting or connection is abnormal;